Refund and Returns Policy

1.1. Overview

At PlayActix, we provide digital activation licenses for media player applications.
All products are delivered electronically and no physical goods are shipped.

Because of the nature of digital products, our refund and return policy is limited.

2. No Returns Policy

Since all products are digital activations, they cannot be returned once delivered.
By completing a purchase, you agree that:

Digital products are non-returnable
Access cannot be revoked once delivered

3. Refund Eligibility

We may issue a refund only under the following conditions:

✅ Technical Failure

Activation does not work
Our support team is unable to resolve the issue

✅ Duplicate Purchase

You accidentally purchased the same activation more than once

✅ Order Cancellation (Before Delivery Only)

You request cancellation before the activation is sent

4. Non-Refundable Cases

Refunds will not be granted in the following situations:

Activation already delivered and working
Change of mind after purchase
Incorrect app selected by the customer
Device incompatibility
Lack of knowledge on how to use the application

5. Refund Request Conditions

To request a refund, you must:

Contact us within 24–48 hours of purchase
Provide:
- Order number
- App name
- Device MAC address
- Detailed explanation of the issue

6. Support First Policy

Before any refund is approved:

Our support team will assist you in resolving the issue
Refunds are only issued if the issue cannot be fixed

7. Refund Processing

If your refund is approved:

It will be processed within 3–7 business days
The refund will be sent to your original payment method

8. Chargebacks & Disputes

If a chargeback or dispute is initiated:

The activation may be suspended or permanently blocked
Future purchases may be restricted

9. Contact Information

For any refund or support request:

📧 Email: support@playactix.com
📱 WhatsApp: +44 7848 101831

🔒 Disclaimer

PlayActix does not sell any playlists, subscriptions, or content.
We only provide activation licenses for media player applications.
Users are responsible for their own content.